Service Calls

The [Please call service / Report code C-####] message screen (Service Call screen) is displayed if any problems occur that cannot be resolved at the customer end.

Normally, the phone and FAX numbers of your service representative are displayed in the center of this screen.

In order to prevent any unexpected issues, follow the instructions below and immediately contact your service representative if the Service Call screen is displayed.

If the following or a similar message is displayed on the Service Call screen, the system will only be available for limited use.

[Bypass unit tray failure Press [Help] to disengage]

1

Write down the report code ("C-####") on the 2nd line of the message.

The service representative will understand the nature of the problem if you have already enabled CS Remote Care, so you will not need to inform them of the report code when you call.

For details about CS Remote Care, contact your service representative.

2

Turn this system off.

First power the Sub power switch off and then power the Main power switch off.

NOTICE

• Do not turn the Main power switch off before turning the Sub power switch off. After turning the Sub power switch off, do not turn the Main power switch off while the following message is displayed.
• When the [Cooling in progress Power is turned off automatically] and/or [Power off in progress Please do not turn the main power off]. messages are displayed, turning the Main power switch off can cause problems such as toner becoming stuck inside the machine.

3

Remove the Power cord from the outlet.

4

Contact your service representative and provide them with the report code you wrote down.

Reference

• For details about how to turn the power off, refer to Switching OFF the System .

Display	Caution/Warning During Work
	Warning, Risk of Injury
	Continuing to use the machine when in Limited Use mode can lead to unforeseen accidents.
	After use, request the relevant service center for maintenance as soon as possible.

This system has a feature that allows you to temporarily use the machine by turning OFF the problem location when the service call screen displays a message similar to the following.

When Limited Use mode is enabled, the report code will not be displayed in the message display area.

(Example): [Tray2 failure / Press [Help] to disengage]

NOTICE

• Be sure to contact the relevant service center if using Limited Use mode.
• Limited use should be used on a temporary basis until the service center completes the repairing.

1

Press Help on the Control panel.

The following message is displayed.

[Please turn on power again C-0202]

2

Turn the Sub power switch off/on.

Example: You can print and copy by using a tray other than the damaged one.