Settings Do Not Function

Cannot print data as configured.

The selected functions can be combined in the printer driver, but may not be combined in this machine.

Check the setting of each item of the printer driver.

PS Plug-in Driver

PPD Driver

The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing.

Configure settings in the application correctly.

Cannot specify the staple function.

An optional finisher is required for stapling.

Install the required options and enable them on the printer driver.

PS Plug-in driver: [Configure] Screen

PPD driver: [Device Settings] Screen

Cannot staple.

When printing a large number of pages, stapling cannot be performed.

The number of sheets that can be stapled depends on the finisher.

Change the number of pages to be printed.

Number of sheets that can be stapled: Paper Capacity Available for Use

Cannot specify the punch function.

The required optional units (Folding Unit FD-503, punch kit, etc.) are not mounted.

Install the required options and enable them on the printer driver.

PS Plug-in driver: [Configure] Screen

PPD driver: [Device Settings] Screen

A setting item that cannot specify punch (such as booklet) may be set.

Check the setting of each item of the printer driver.

PS Plug-in Driver

PPD Driver

Cannot punch.

Printed pages may be fed out without being punched if the paper is loaded into the paper tray with an incorrect orientation.

Check the orientation setting.

To check the setting, select Paper Tray on the MACHINE screen.

Combination fails; pages are not combined, but are printed separately.

Originals having different orientations are combined.

Align the orientations of the original.

Paper is not fed from the specified paper tray.

Paper will not be fed from the specified paper tray if that paper tray is loaded with paper of a different size or orientation.

Check the paper tray again, and load an appropriate size of paper in the correct direction.

To check the setting, select Paper Tray on the MACHINE screen.

A message saying Printer is not connected or Print Error appears on the computer screen.

Another printer driver may be specified.

Check the specified printer name.

The network or USB cable may be disconnected.

Check that the cable is correctly connected.

Interfaces used for connection

An error may have occurred on this machine.

Check error information on the control panel of this machine, or check that this machine is turned ON.

Turning On/Off the Power

A postscript error message is displayed on the computer screen.

Memory of the computer may be insufficient.

Perform a test printing to check whether printing is possible.

PS Plug-in driver: [Workflow] Screen

PPD driver: [Advanced Options] Window

There may be an error in the application software settings.

Refer to the application software manual to check the settings.

The file printing settings may be incorrect.

Change the settings and try to print again.

PS Plug-in Driver

PPD Driver

Print processing on the computer finished, but printing does not start.

Another printer driver may be specified.

Check the specified printer name.

The network or USB cable may be disconnected.

Check that the cable is correctly connected.

An error (service call) may have occurred on this machine.

Follow the messages shown on the control panel of the machine to perform processing.
If necessary, contact your service representative.

[Please call service / Report code C-####]: Service Call

Unprocessed jobs may remain on this machine and be waiting to be processed.

Select Reserved Job in the JOB LIST tab on the control panel, and check the job order.

Reserved Job Operations

Hold may be specified as the Output Method during printing.

Check from the control panel of this machine whether the job is on hold in the Hold Job in the JOB LIST tab.

[Hold Job] Screen

Secure Print Only may be enabled in the machine side.

When printing, select Secure Print.

Secure Print: Prints data with a password.

When the account track is enabled, you may have entered an unregistered account track code or password.

Enter the correct account track code and password.

When the user authentication is enabled, you may have entered an unregistered user name or password.

Enter the correct user name or password.

Memory of the computer may be insufficient.

Perform a test printing to check whether printing is possible.

PS Plug-in driver: [Workflow] Screen

PPD driver: [Advanced Options] Window

Network connection with the image controller may not be established (When connecting via the network).

Contact your network administrator.

This machine may be in the enhanced security mode.

Configure authentication settings in the enhanced security mode. For details, contact your machine administrator.

Secure print is not available.

The password specified for the printer driver may differ from that specified for this machine.

Specify the same encryption passphrase for the machine and the printer driver.

Secure Print: Prints data with a password.

Printing in the user authentication or account track mode is not available.

The user name, account name or password may be incorrect.

Check the user name, the account name, or the password again, and enter the correct one.

User authentication or account track may be disabled on the printer driver.

Enable user authentication or account track on the printer driver.

[Authentication] Screen

Different encryption passphrases may be specified for the printer driver and the machine.

Specify the same encryption passphrase for the machine and the printer driver.

Managing Users

The entered user name or account name may not be authorized.

Check with the administrator whether the user name or account name concerned is authorized for printing.

Pubic User was selected for user authentication, but printing failed.

Printing by public users may be prohibited on the machine.

Check with the administrator whether printing by public users is permitted.

When sending a direct printing job which requires paper larger than the maximum paper size supported by the machine, an error page is printed.

The job may be recognized as an unsupported job.

You need to set the Software Switch No. 51 in Administrator Setting to On before resending a direct printing job.
Note that only PS, PDF and TIFF files are supported.

[Software Switch Setting]

If Position Adjustment of Auto Image Adjustment is specified to perform printing using banner paper, a reading error by IQ occurs.

Rear Edge Erase is set, and the position detection mark has disappeared.

Change the value of Rear Edge Erase Amount.

• When Type1 is selected as the position detection mark: Change the rear edge erase amount to less than 2.5 mm.

• When Type2 is selected as the position detection mark: Change the rear edge erase amount to less than 9.0 mm.

Overview of [Paper Setting]

Color Centro does not start at all.

Your computer may not have .NET Framework 3.5 installed.

Install .NET Framework 3.5.

Installation of Color Centro

Windows Security Alert screen appears.

The communication may be blocked by the firewall.

Allow the communication by Java applications on your network.

Start Color Centro

Color Centro cannot be connected to the machine.

The network cable may be disconnected from the machine.

Check that the cable is correctly connected.

Operating environment

A failure may have occurred on the machine.

Take the appropriate action following the messages displayed on the control panel of this machine.
If necessary, contact your service representative.

IP address or the port number may be wrong.

Check the network settings.

Settings of this machine

Cannot print data with the specified color conversion.

Application software with a color management function may be converting the colors.
Example: Adobe Reader

Enable color management by a printer on the application software, and then print the data.
Refer to Help and the manual of the application software.